All users/administrators/supervisors are considered users and will be counted in your total user number.

Yes - there is a minimum monthly spend of USD / AUD $25 and GBP £15 per month per invoice on our monthly Premium, Scheduling and Time & Attendance plans from July 1, 2022. The minimum monthly spend helps cover our upfront set-up and ongoing support and technology costs. This includes any product demonstrations, training and 24/7 help and support required. If you’d like to avoid the minimum monthly spend, consider switching to our Flexi plan.

theire are two components to the pricing structure:

1. Subscription charges – Plan that you choose for your business. This is charged by Chat Sense.

SMS charges apply if the SMS message is sent via the Backupp platforms (Web app/iPad/mobile apps). An example of this would be, publishing schedules using SMS. There is no charge for receiving SMS messages, however, employees are responsible for normal carrier fees when responding to SMS messages from Backupp.

We will always respect a free trial period. For example, if you upgrade 14 days before your trial expires you won't start paying for 14 days.

When you add a new user into Backupp for the first time, you will be charged at the full monthly per user price. For example, if you add a new employee 5 days before the end of the month, you will still get charged for that user for the full month.

If you are on a Monthly plan then you can change your plan at any time without penalty. Simply select your new plan in your accounts’ billing settings. The plan change will take effect from the first of the current month. We will bill you on the new plan in the next billing run, at the end of the month. And you will see this change reflected in your next Tax Invoice/Statement. Like most services, we are subject to jurisdictional taxes, so depending on location these will be applied to monthly usage costs.